VX 690 – My touch screen isn’t responding

By June 29, 2018 August 7th, 2018 Uncategorized

If the touch screen on your EFTPOS terminal isn’t registering your touch inputs you can try the following steps to fix it:

Reboot the terminal

Restart your EFTPOS terminal by taking it off the charging base, holding in the red X key until it shuts down, then holding in the green Enter key until it turns on.

Clean the screen

Wipe the screen of the terminal with a clean, dry cloth.

Recalibrate the screen

  • Press the green Enter key and number 7 at the same time
  • Type in the password 869779 and press Enter
  • Select option 7 – Calibrate Screen
  • Touch the cross-hair points that appear
  • Select option 1 – Restart

Your EFTPOS terminal will now reboot.

Still not working?

Please contact our 24/7 Technical Support team to arrange either a visit from one of our Field Service Representatives or to organise a replacement terminal.